An interesting change in technology is the shift from the usage of storage capacity in individual electronic devices, to the use of cloud based approaches. This has made it possible for clients to be able to access their content from all over the world on their devices. As such, a BYOD approach at your facility enhances the customer experience since they do not have to worry about logging in using different devices. However, below are various concerns that businesses have regarding the adoption of BYOD policies in their establishments.
The Security of Your Premises
Are you worried about the security of your premises if you allow clients to use their own devices? This is a major concern among businesses that are planning to introduce a BYOD policy. The main issue is that allowing customers to access the networks from their devices can lead to malicious attacks and even stealing of valuable information and data.
Your data security is very important and should not be taken for granted and it is true that providing access to clients using their own devices poses a risk. However, this can be resolved in two ways. The first is by providing restricted access within a certain location. In this case, each guest will be provided with a password to use. You should also inform them that their usage can be recorded and referred to in case of any eventualities. The second solution is encrypting important information. As such, even when someone overrides all your security barriers, they cannot make sense of the information.
What if Clients Fail To Carry Along Their Gadgets?
There are many customers who are used to the traditional approach of using devices that are provided by the hospitality establishment. In case you have a strict BYOD policy, this can be a huge inconvenience for such clients since they might lack a way to access critical services such as work emails. This can lead to cancellation of bookings and affect future business.
Adopting a BYOD policy should be a gradual process and cannot happen on an overnight basis. As such, the best approach is to still have some in-house devices that are available on request. This will ensure that no customer is locked out from accessing critical services.
It is also important to have clear guidelines that will enable your clients to use their devices once they have checked into your premises.